Er....what happened to Leeds, as a 'Soft Southerner', I reckon I have every reason to expect Northern towns to announce themselves with men in flat caps with whippets, by being bleak and industrial and have at least the odd cobbled street with urchins riding old fashioned shop delivery bikes dragging bread in their wake as the 'New World Symphony' seranades them. Leeds has been disguised by trees, we missed our turn and were well on the way to Hull before we noticed (got as far as Goole....) but we were having a laugh etc. A quick turn around and we found Leeds 30 miles down the M62 and not a whippet in sight.
John Sargeant was facilitating (thats where my shagging phone bills go) and was very jovial, funny, and intelligent. Half of Canada was in Leeds. The guy that watches over the overspill car park would find all the letters that describe him in the words Coconut and Canute (we were late, had a prepaid ticket and we weren't stopping for nobody especially a lazy bastard who was hiding in his hut until we were past him) and then to get an earfull from an old geezer in a baseball cap (beware men in hats who are doing things relating to cars is a good thing to remember along with beware of men with thin wrists) really cheered me up. Luckily Hilda dealt him an ego blow with her pre-paid ticket. A nice welcome to Leeds from Mr. Happy, but as by that stage I was Mr. Grumpy Southerner, stick yer claim for 3 quid you Canute.
FOI gig was good, but we did find out why the gig was free as BT tried selling us a Canadian enquiry/docs management programme (shelling it out at around �10K apparently). The food was good, the glass of wine at the end was appreciated, the speakers were quality, the bags and leatherette pads, nice but don't rub in how you're using my phone bills BT. Interesting things that did come out were the whole FOI gig requires:
Training, training and more training for staff.
Single points of enquiry are the norm in Canada, but won't be here.
Enquiry management software might be an extremely valuable monitoring tool.
KM/RM/FOI symbiosis is potentially extremely high.