Phil Cohen - Performance Measurement or Performance Indicators

What it is? Measure outputs against time and other inputs. Not just stats, not just adhoc impressions. How to do it? Be sceptical not cynical. Case Study 1 - Items shelved Stats showed trend downward. Devide by hours taken to do it. Gives an idea of trend. Makes you ask why? Can then use it. Why use it? Set targets Monitor progress Compare performance Review effort Lobby for resources Improve service Case Study 2 - Photocopies Made Shows impact of e-copy Can devide by number of copiers Works out value of copy. Measurements need to be timely, regular, appropriate, report quickly. Case Study 3 - Items Catalogued No cat devide by cataloguers. Allows reasonable presentation because think who is doing, who for? Allows politics to be played effectively. Case Study 4 - Library Staff Numbers Devide by student numbers. Can display in positive light. Quantitative or Qualitative? User satisfaction survey. Comparison graphically can make things look better. Where to start? Existing stats etc. Statistics (Linked to performance indicators) Reasons for collecting - how good, how much, relate to need, activity to prove effectiveness? Quality key thing performance indicators. About improving service. Benchmark is point of reference, measure against best practice. Aintree benchmarked against Leicester and Cairns. Visit and reported. Good way of improving services. Formalises sharing information. Stats share good practice and devlop practice an feedback. Can look at funding and value for stock. Balance - economy, efficiency, effectiveness. Do we have costs for other profs? Impact Assessment - Look At